Return & Refund Policy

This policy applies to Ghareeb Oglu orders placed through the online store for delivery or pickup in Egypt. It is intended to reflect the mandatory protections in Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations issued by Prime Ministerial Decree No. 822 of 2019.

If applicable law gives you a stronger right than this policy, the stronger legal right applies.

For an eligible distance purchase, you may withdraw from the purchase within fourteen days from receiving the product without giving a reason, subject to the legal exceptions described below.

For a change-of-mind return, contact us within the fourteen-day period and keep the product in the same condition in which it was sold, with its original packaging and seals intact where the nature of the product requires this.

Coffee is a food product. Unopened, sealed packs that remain in resale condition can be considered for the ordinary fourteen-day withdrawal right where no statutory exception applies.

A coffee pack that has been opened, had its safety seal broken, been contaminated, improperly stored, or otherwise cannot be returned to the condition in which it was sold will normally not qualify for a change-of-mind return because of the nature of the product, packaging and food-safety considerations.

This does not remove your rights where the coffee was defective, damaged, unsafe, expired when supplied, incorrectly supplied or otherwise non-conforming.

If a product is defective, damaged, different from what you ordered, not as described, or not fit for the agreed purpose, notify us within thirty days from receipt.

For a valid defect or non-conformity claim, you may request replacement or return with refund. The supplier must provide the applicable remedy without additional cost within one week from your request, and a defect refund is made using the same purchase method.

• Examples include a broken or leaking pack, materially damaged packaging that affects the product, the wrong product or weight, an expired product, or a material defect present on delivery.
• We may ask for the order number and reasonable evidence such as a clear photo so we can verify the issue quickly. This evidence request does not reduce your statutory rights.

Contact us through WhatsApp +20 103 494 4444, Hotline 17690 or info@ghareeboglu.com. Tell us your order number, the item concerned and whether the request is a change of mind, damage, defect, wrong item or another issue.

Wait for return instructions before sending a product. We will confirm the appropriate return or pickup method based on the order, location and reason for return.

• Keep the product, accessories or included items together where applicable.
• For change-of-mind returns, preserve the original sealed food packaging and keep the item unused and in resale condition.
• Do not remove or obscure batch, expiry, weight or product-identification information needed to inspect the item.
• Damage caused after delivery by misuse, poor storage or handling may affect a change-of-mind request, but does not remove rights relating to a separate defect that existed when supplied.

For a valid defective, damaged, wrong or non-conforming product claim, you will not be charged additional shipping or return costs for the remedy.

For an ordinary online distance-contract withdrawal, Egyptian Consumer Protection Law Article 40 generally places delivery and return-shipping costs on the consumer unless the contract offers a better term. This does not apply where a defect, non-conformity or qualifying supplier delivery delay makes the supplier responsible for those costs.

For an ordinary distance-contract withdrawal, the amount paid is refunded using the same payment method unless another lawful refund method is agreed, and the statutory refund period is no more than seven days from return of the goods.

For a valid defective-product claim, the supplier must replace the product or accept its return and refund its value without additional cost within one week from your request, with the refund made using the same purchase method.

Your bank, card issuer or wallet provider may take additional time to post a refund after we initiate it. That external posting time does not reduce your statutory rights or change the date on which we processed the refund.

If we miss an expressly agreed delivery date, or if no delivery date was agreed and delivery has not occurred within thirty days, you retain the cancellation rights provided for distance contracts under Egyptian law.

Where the law makes the supplier responsible for cancellation caused by qualifying delivery delay, the related return and delivery costs are borne by us as required by law.

Egyptian consumer rules recognise exceptions where a return is incompatible with the nature of the product or packaging, where the product cannot be restored to its condition at sale, where it is a rapidly perishable consumable, where the consumer caused the deterioration, or in other statutory cases.

We apply an exception only where it is relevant to the actual product and circumstances. An exception to change-of-mind rights does not cancel separate rights for defects or non-conformity.

If an eligible return concerns a discounted item, the refund is based on the amount actually paid for that item after the relevant discount allocation.

Where a free item formed part of a bundle or conditional promotion, we may ask for the free item to be returned with the qualifying purchase if keeping it would no longer satisfy the promotion conditions. Mandatory consumer rights remain unaffected.

We aim to resolve return and refund requests directly and quickly. If there is a dispute about whether a product is defective or whether a statutory return right applies, you retain the right to contact the Egyptian Consumer Protection Agency.

Nothing in this policy waives or narrows any mandatory remedy available to you under Egyptian law.